All our training courses attract fees, as detailed in the course information brochures or on our website. These prices are subject to change at any time.
All course fees are invoiced at the completion of the course booking for a company or Job Network provider (if purchase order is supplied) or for an individual at the commencement of course.
The following refund policy will apply:
- Students who give notice to cancel their enrolment 11 days or more prior to the commencement of a program will be entitled to a full refund of fees paid. If an invoice has already been issued, Achieve Training will cancel the invoice.
- Students who give notice to cancel their enrolment 10 days or less but no later than 1 full business day prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount 25% retained by Achieve Training and Assessment Services is required to cover the costs of administration and resources which will have already been committed based on the students initial intention to undertake the training. If an invoice has already been issued but unpaid, an amended invoice will be resent to reflect the 25% Achieve Training will retain.
- Students who cancel after close of business the business day prior to course commencement (E.g. – Friday 4:30pm for a Monday 9am course or 4:30pm on a weekday for course commencing the next business day) will not be entitled for a refund.
- Students who give cancellation notice before close of business (4:30pm) one business day before course commencement, will be entitled to a one-time $50.00 reschedule fee. Should the student then fail to attend after they reschedule, students forfeit all moneys paid previously and the full fee applies for rebooking.
- Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.
- For Companies: If the original student can not attend the program, another attendee can take their place as long as we are notified within 10 days prior of program commencement but no later than 1 full business day prior to program commencement due to administration and resources already being committed.
NOTE: A one-time rescheduling fee of $50.00 will be charged to a student if they are unable to attend the course and notify us within our 10 days or less policy and by close of business at 4:30pm the previous business day. This will allow the student to reschedule one time to another course date without having to be charged the full fee.
Eg. If a program commences at 9:00am Monday, we must be notified no later than 4:30pm the previous Friday to be entitled to rebook to another training course date with a one-time $50 rebooking fee.
Discretion may be exercised by the Chief Executive Officer in all situations if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the course fee in another scheduled program in place of a refund. Chief Executive Officer may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.
For High Risk Work classes where an application is required to be submitted to Australia Post, there is an additional fee to be paid to Australia Post (this is for processing the paperwork) this fee is outlined in our course costs on our web site and in our course fee hand book.
If you fail to submit your paperwork to Australia post within 60 days you will be required to sit another assessment at an additional cost to you. (See our admin staff for further information)
UPDATED 13/03/2025