All our training courses attract fees, as detailed in the course information brochures or on our website. These prices are subject to change at any time.
All course fees are invoiced at the completion of the course booking for a company or Job Network provider (if purchase order is supplied) or for an individual at the commencement of course.
The following refund policy will apply:
- Paid students who give notice to cancel their enrolment more than 10 days prior to the commencement of a program will be entitled to a full refund of fees paid. Invoiced clients will have their invoice cancelled.
- Paid students who give notice to cancel their enrolment less than 10 days but no later than 1 full business day prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount 25% retained by Achieve Training and Assessment Services is required to cover the costs of administration and resources which will have already been committed based on the students initial intention to undertake the training. Invoiced clients will have their invoice amended to reflect the 25% of the full amount.
- Paid students who cancel their enrolment within 1 full business day prior to program commencement OR after a training program has commenced will not be entitled to a refund of fees. Invoice clients, invoices will stay at the full amount to be paid.
Eg. If a program commences at 9:00am Monday, we must be notified no later than 9:00am the previous Friday.
NOTE: A one time resheduling fee of $50.00 will be charged to a student if they are unable to attend the course and notify us within our less than 10 days policy and on the day prior to 9am. This will allow the student to reschedule one time to another course date with having to be charged the full fee.
Discretion may be exercised by the Chief Executive Officer in all situations if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the course fee in another scheduled program in place of a refund. Chief Executive Officer may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.
For High Risk Work classes where an application is required to be submitted to Australia Post, there is an additional fee to be paid to Australia Post (this is for processing the paperwork) this fee is outlined in our course costs on our web site and in our course fee hand book.
If you fail to submit your paperwork to Australia post within 60 days you will be required to sit another assessment at an additional cost to you. (see our admin staff for further information)