Achieve Training and Assessment Service has developed this Code of Practice to address and establish our commitment to the maintenance of high standards in the provision of vocational education and training and our operations in accordance with the principles and standards of the VET Quality Framework.
Legislative Requirements
In all dealings with staff and students, Achieve Training and Assessment Service endeavours to observe and comply with all relevant Commonwealth and State legislation and regulations, particularly in relation to:
VET Quality Framework – which includes:
- Standards for Registered Training Organisations 2015
- Fit and Proper Person Requirements 2011
- Financial Viability Risk Assessment Requirements 2021
- Data Provision Requirements 2020
- Australian Qualifications Framework (AQF)
- National Vocational Education and Training Regulator Act 2011
- Work Health and Safety Act 2011
- Work Health and Safety Regulation 2017
- Anti-Discrimination Act (NSW) 1977
- Racial Discrimination Act 1975
- Sex Discrimination Act 1984
- Human Rights and Equal Opportunity Commissions Act 1986
- Human Rights Legislation Amendment Act 2017
- Disability Discrimination Act 1992
- Age Discrimination Act 2004
- Privacy Act 1988
- Privacy Regulations 2013
- Privacy Amendment (Enhancing Privacy Protection) Act 2012
- Advocate for Children and Young People Act 2014
- Commission for Children and Young People Regulation 2009
- Workers Compensation Regulation 2016
- Copyright Act 1968
The following websites may be accessed for information and updates on legislation:
Access and Equity
Achieve Training and Assessment Service will meet the needs of individuals and the community through the integration of access and equity guidelines. We will ensure that Access and Equity principles for all people are implemented through the fair allocation of resources and the right to equality of opportunity without discrimination.
We will increase opportunities for people to participate in the vocational education and training system, and in associated decisions, which affect their lives. Achieve Training prohibits discrimination towards any group or individual in any form, inclusive of:
- Gender
- Pregnancy
- Race, colour, nationality, ethnic or ethno-religious background
- Marital status
- Homosexuality (male or female, actual or presumed)
- Physical, intellectual or psychiatric disability
- Age (other than courses defined by regulatory authorities to have a minimum age of 18 years of age)
Quality Focus
Achieve Training and Assessment Service is committed to providing quality services and is focussed on continuous improvement of our systems, products and processes. We actively seek feedback from students and staff and value their contribution towards improving programs and services.
Client Service
We have sound management and administrative processes to ensure delivery of an efficient client service. Students assessment results, Qualifications and Statements of Attainment are issued in a timely manner and competencies are recorded and certified in accordance with national guidelines. Our commitment to quality client service is also demonstrated by the following:
- Recognition of Prior Learning;
- Fair and reasonable Refund;
- Complaints and Appeals Policy;
- Access and Equity Policy; and
- Language, Literacy and Numeracy Assistance Information.
External Audit and Review
Achieve Training and Assessment Service participates in external monitoring and review processes conducted by the required Government authorities. These processes may include random compliance and quality audits, audit following a complaint, and audit for the purpose of maintaining or extending our scope of registration, financial audits and strategic industry audits.
Financial and Administrative Practices
Achieve Training and Assessment Services guarantees the sound financial position of the business. Measures have been taken to ensure that all course fees are paid on completion of course and the business maintains appropriate insurance policies.
Students’ records are managed to ensure confidentiality and security of all student information maintained. All student records are stored and archived in accordance with the requirements of the VET Quality Framework and retained records are retrievable for perusal by students or regulatory authorities if requested.
Marketing and Advertising
Achieve Training and Assessment Services markets its products and services with integrity, accuracy and professionalism, avoiding ambiguous and vague statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.
Achieve Training and Assessment Services will abide by all rules and guidelines when using any Government or regulatory body’s logo in any marketing or advertising.
Training and Assessment Standards
All training staff have the appropriate qualifications[1] and experience to deliver training and assessment relevant to the training products and services offered.
We are committed to the ongoing professional development of our staff and we regularly conduct assessor monitoring and peer review to continually improve assessment methods and training delivery.
Assessment is conducted in accordance with the requirements of the VET Quality Framework, State Regulatory bodies (Safe Work NSW) and the relevant National Training Package (including Mutual Recognition, Recognition of Prior Learning and Credit Transfer) and where necessary, arrangements for language, literacy or numeracy assistance are made.
At all times, we will provide adequate facilities, equipment and materials to create an environment that is conductive to successful learning.
Issuance of Qualifications
Achieve Training & Assessment Services will issue all certificates and statements of attainments within 30 days from the successful completion date of the relevant course.
Recognition of Qualifications
All AQF qualifications and statements of attainment issued by other registered training organisations will be fully recognised by Achieve Training & Assessment Services.
All staff and potential students will be informed that their AQF qualifications and statements of attainment will be fully recognised by Achieve Training & Assessment Services.
At a minimum all training staff are required to hold the Certificate IV Training and Assessment (TAE40110 or TAE40116) including the units TAELNN411 and TAEASS502 or their equivalent o successor.